Refund Guidelines
Returns
At Furify, we stand by the quality of our bedding products and are confident that you'll enjoy their comfort. However, if you are not fully satisfied with your purchase from furify.co, the following return policy will apply.
Initiating a Return
*All returns incur a $10.00 restocking and processing fee, deducted from your refund amount.
- Return Period: You must begin the return process within 30 days from the purchase date.
- Condition Requirements: Items must be returned in their original packaging, without any stains or damage.
- Limitations: You can return up to two (2) items per order for a refund. Store credit and exchanges are unlimited per order.
- Exchanges: Any price differences on exchanged items must be covered by the customer or refunded if of lesser value. We process exchanges only upon receiving the original item. Please note, exchanged items are considered final sale.
Fees and Refunds
- Free Services: Exchanges and store credit are always free of charge.
- Refund Methods: Refunds are issued to the original payment method, as store credit, or through an exchange. If the original payment method is inactive or unavailable, store credit will be issued.
- Gifts: For gift recipients, returns must be requested within 30 days from the order date, with refunds provided as store credit or to the original purchaser.
Order Modifications
- Shipping Address & Item Changes: We cannot guarantee changes to shipping addresses or items once an order has been placed. Our fulfillment team works quickly to ensure timely shipments. If you need to update your shipping address, we recommend contacting the courier directly. For item changes, please reach out to us at contact@furify.co. If we're unable to modify your order, you may return the items for a refund once received.
Order Cancellations
- Post-Shipment Cancellations: Once an order has shipped, cancellations are not possible. If you wish to cancel or return a shipped item, please initiate a return for a full refund by contacting us at contact@furify.co.
- Pre-Order Cancellations: Pre-orders can be canceled at no charge before shipment by using the link in your confirmation email or by emailing contact@furify.co.